Cloud Telephony Integration for Bitrix24
Route, record and track every inbound and outbound call straight into Bitrix24, so no enquiry is missed and every rep's call performance is visible in one dashboard.
What You Get
The specific pieces we configure so this service actually works the way your team needs it to.
Click-to-Call from CRM
Agents call leads directly from Bitrix24 with one click, no separate dialer.
Automatic Call Logging
Every call is logged, recorded and attached to the right contact automatically.
Smart Call Routing
Inbound calls route to the right agent or team based on rules you define.
Missed Call Alerts
Instant alerts and callback tasks are created for any missed enquiry.
How We Set It Up
The same clear sequence for every setup, start to finish.
Choose a telephony provider
We help you pick or connect a cloud telephony number that fits your budget.
Integrate with Bitrix24
Calls, recordings and routing rules are wired directly into your CRM.
Configure routing & IVR
Call flows are set up to match your team structure and business hours.
Go live & monitor
Call analytics and recordings become visible inside Bitrix24 from day one.
Common Questions
The things people usually ask before getting started.
Can we keep our existing business number? ▾
In most cases yes, through number porting or call forwarding, depending on your provider.
Are calls recorded automatically? ▾
Yes, recordings are captured and attached to the relevant CRM contact automatically.
Does this work with our WhatsApp integration too? ▾
Yes, calls and WhatsApp chats both appear in the same Bitrix24 Contact Center timeline.
Ready to get started with Telephony?
Talk to our team and we'll map this out for your business in a free 20-minute call.
Contact Penpapper IT Solutions