Privacy Policy
We are committed to protecting the personal data you share with Penpapper IT Solutions. This page explains how we collect, use and safeguard your information.
1. Information We Collect
When you interact with our website, we may collect the following types of information.
Information you provide to us
When you fill out our "Free Consultation" or "Enquiry" forms, we collect personal details such as your name, email address, phone number, company name, website and designation.
Automated information (cookies & analytics)
We use tracking technologies, including the Meta Pixel, to monitor website traffic (such as page views) and improve our digital advertising. This collects anonymous or aggregated data about your browsing behaviour and IP address.
2. How We Use Your Data (Including Marketing)
The data we collect is used strictly to provide you with better IT solutions and keep you informed. We use your information to contact you regarding your consultation request or enquiry, and for marketing & communications.
Marketing & communications
We will use your contact details to send you promotional messages, updates and offers regarding our new products, services or Bitrix24 plans via WhatsApp, SMS and Email. By submitting your details on our website, you provide us explicit consent to contact you via these communication channels.
3. Strict No Data-Sharing Policy
We will never share, sell, rent or distribute your personal data to any third-party marketing agencies, brokers or external companies for their promotional use. Your data remains strictly confidential within Penpapper IT Solutions.
Service providers
Trusted platforms we use to run our business, such as the Bitrix24 CRM, where your data is securely stored.
Legal obligations
If we are required to disclose your information to comply with local laws, regulations, or a valid legal request from Indian authorities.
4. Cookies and Tracking Technologies
Our website uses the Meta (Facebook) Pixel to track user activity (such as "PageView" events) to help us optimise our digital marketing efforts. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
5. Your Rights and Opting Out
Under Indian data protection guidelines, you maintain the right to control your personal information.
Opt-out
If you no longer wish to receive WhatsApp or email marketing messages from us, you can opt out at any time by replying "STOP" to our WhatsApp messages, clicking the "Unsubscribe" link in our emails, or contacting us directly at info@penpapper.com.
Access & correction
You may request access to the data we hold about you or ask us to update incorrect information.
6. Data Security
We implement standard industry security practices to protect your personal information from unauthorised access, alteration, disclosure or destruction. Information collected via our forms is handled within secure, encrypted environments.
7. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at info@penpapper.com.